Cannot Enable Force HTTPS Redirect

[teanmi]

I am trying to turn on Force HTTPS Redirect on my website but whenever I try to turn it on I am told "Some aliases for this domain may not have a working SSL certificate. My site has an SSL certificate but the service subdomains do not but I cannot find how to remove them. The list of the subdomains are:

mail
cpanel
webmail
webdisk
cpcontacts
cpcalendars
autodiscover

Is there any way I could remove them so I could turn on force https redirect on my website.

 

[cPRex]

Hey there! Do you have root access to this machine, or only access to the cPanel account?

If you have root access, I would recommend checking the Apache configuration (/etc/apache2/conf/httpd.conf) to ensure the ServerAlias line for your specific domain has those subdomains included. If so, it would be best to fix the SSL errors instead of trying to exclude them.

 

[teanmi]

I do not have root access to the machine. When I try I get some kind of error. Is there any way to do it in cPanel or do I have to figure out how to get root access?

 

[cPRex]

Unfortunately there won't be a way to get root access - you'll need to speak with your host to see if they can offer more guidance on this issue, as they could have adjusted the Service Domains for some reason.

 

[teanmi]

Okay. Sorry I do have root access but I don't know how to use it. I'm very new to everything works and it's not my strong point. Do you have a guide on how to use it?

 

[cPRex]

cPanel access is specific to one domain. WHM access is for the root user, and lets you manage everything on your server.

It would be best to create a ticket with our team so we can check things on our end.