cPanel Accounts Not Showing/Working After Update

[shozi]

Hello

i'm Facing A Issue From Last 20 Days

The Issue Is:

After Updating cPanel My All Users ( cPanel Accounts ) Not Showing In WHM > List Accounts

But All Users SQL DataBases & cPanel Data Is Fine in Server Even The Users Exist in ( /var/cpane/users/ )

& in These Files The Data Is Missing /etc/trueuserdomains & /etc/trueuserowners

Even i Added Domains With UserNames There Manually But Not Worked !


Or When i Open DNS Zone Manager All Server Domains Are Showing Over There.

But Again The Main Point Users Not Showing in List Accounts & The SQL DataBases Also Not Shwoing in Manage Databases

Before Update Everything Was Fine Or Now All Sites Are Down From Last 20 Days i Tried Everything To Fix But Failed

i'm Using cPanel Version 110.0.5 & CloudLinux v7.9.0

Please Help Me

Thank You

 

[ResellerWiz]

Have you opened a ticket with cPanel support? Working on an issue for 20 days and not opening a ticket to me would be crazy.

 

[cPRex]

Have you tried checking the cPanel log at /usr/local/cpanel/logs/error_log to see if there are any entries there related to the accounts not loading?

 

[shozi]

Have you opened a ticket with cPanel support? Working on an issue for 20 days and not opening a ticket to me would be crazy.
[/QUOTE


Last Time I Didn't Got Any Help From cPanel I Approx 6 Months Ago When I Was Got Permissions Errors in 90% cPanels

 

[shozi]

Have you tried checking the cPanel log at /usr/local/cpanel/logs/error_log to see if there are any entries there related to the accounts not loading?

Now I'm Not Able To Access The Server With Putty Port 22 Working Fine But Its Not Getting The Root Credentials

Even From Port 2087 The Login Working Fine

 

[ResellerWiz]

Even From Port 2087 The Login Working Fine

If you can access WHM with the root login, you should be able to use Terminal in WHM to further investigate your issues.

 

[shozi]

Hello

i Got The Problem


The Issue is in /etc/apache2/conf/httpd.conf

even i was rebuilted that With /scripts/rebuildhttpdconf



i was created a testing users in whm & in /etc/apache2/conf/httpd.conf i got the testing users virtual hosts

here is the VirtualHost Code:

=======================================================================
# To customize this VirtualHost use an include file at the following location
# Include "/etc/apache2/conf.d/userdata/ssl/2_4/testdomain/testdomain.com/*.conf"

<IfModule headers_module>
RequestHeader set X-HTTPS 1
</IfModule>
RewriteEngine On
RewriteCond %{HTTP_HOST} =cpanel.testdomain.com [OR]
RewriteCond %{HTTP_HOST} =cpanel.testdomain.com:443
RewriteCond %{HTTP:Upgrade} !websocket [nocase]

RewriteRule ^/(.*) /___proxy_subdomain_cpanel/$1 [PT]
ProxyPass "/___proxy_subdomain_cpanel" "http://127.0.0.1:2082" max=1 retry=0
RewriteCond %{HTTP_HOST} =cpcalendars.testdomain.com [OR]
RewriteCond %{HTTP_HOST} =cpcalendars.testdomain.com:443
RewriteCond %{HTTP:Upgrade} !websocket [nocase]

RewriteRule ^/(.*) /___proxy_subdomain_cpcalendars/$1 [PT]
ProxyPass "/___proxy_subdomain_cpcalendars" "http://127.0.0.1:2079" max=1 retry=0
RewriteCond %{HTTP_HOST} =cpcontacts.testdomain.com [OR]
RewriteCond %{HTTP_HOST} =cpcontacts.testdomain.com:443
RewriteCond %{HTTP:Upgrade} !websocket [nocase]

RewriteRule ^/(.*) /___proxy_subdomain_cpcontacts/$1 [PT]
ProxyPass "/___proxy_subdomain_cpcontacts" "http://127.0.0.1:2079" max=1 retry=0
RewriteCond %{HTTP_HOST} =webdisk.testdomain.com [OR]
RewriteCond %{HTTP_HOST} =webdisk.testdomain.com:443
RewriteCond %{HTTP:Upgrade} !websocket [nocase]

RewriteRule ^/(.*) /___proxy_subdomain_webdisk/$1 [PT]
ProxyPass "/___proxy_subdomain_webdisk" "http://127.0.0.1:2077" max=1 retry=0
RewriteCond %{HTTP_HOST} =webmail.testdomain.com [OR]
RewriteCond %{HTTP_HOST} =webmail.testdomain.com:443
RewriteCond %{HTTP:Upgrade} !websocket [nocase]

RewriteRule ^/(.*) /___proxy_subdomain_webmail/$1 [PT]
ProxyPass "/___proxy_subdomain_webmail" "http://127.0.0.1:2095" max=1 retry=0

RewriteCond %{HTTP:Upgrade} websocket [nocase]
RewriteCond %{HTTP_HOST} =cpanel.testdomain.com [OR]
RewriteCond %{HTTP_HOST} =cpanel.testdomain.com:443

RewriteRule ^/(.*) /___proxy_subdomain_ws_cpanel/$1 [PT]
RewriteCond %{HTTP:Upgrade} websocket [nocase]
RewriteCond %{HTTP_HOST} =webmail.testdomain.com [OR]
RewriteCond %{HTTP_HOST} =webmail.testdomain.com:443

RewriteRule ^/(.*) /___proxy_subdomain_ws_webmail/$1 [PT]

RewriteRule ^/Microsoft-Server-ActiveSync /___proxy_activesync/$1 [PT]
ProxyPass "/___proxy_activesync" "http://127.0.0.1:2090/Microsoft-Server-ActiveSync" max=1 retry=0
</VirtualHost>
# END: HTTPS vhosts list
=======================================================================

i was restarted httpd or did everything

How to Rebuild userdata Files | cPanel & WHM Documentation

This document explains how to rebuild corrupt userdata files.

docs.cpanel.net

but Again Failed

 

[cPRex]

I would not expect an Apache issue to be related to accounts not showing up in WHM. Can you provide me more details on what issue you're experiencing now?

 

[shozi]

I would not expect an Apache issue to be related to accounts not showing up in WHM. Can you provide me more details on what issue you're experiencing now?

Sir I Was Reinstalled Apache Too With yum reinstall ea-apache24* -y

but it was just setuped testdomain account

 

[cPRex]

I'm not sure what we are trying to fix or why Apache needed to be reinstalled. Can you get me more details on the specific problem you are having?

 

[ResellerWiz]

I'm not sure what we are trying to fix or why Apache needed to be reinstalled. Can you get me more details on the specific problem you are having?

Since the OP doesn’t want to open a ticket with support and prefers to continue messing with items that are unrelated to his problem, I’m out of suggestions because I highly doubt a cPanel update removed user information and that the OP’s problem goes beyond a cPanel update.