emails are being delivered but don't show up

[z3d3m0n]

Hello,

i have an issue with email not arriving for one domain

i have checked the MX records are pointing correctly
using MX Lookup Tool - Check your DNS MX Records online - MxToolbox
when i send a test email from gmail i can see in the log

grep -r "final test1" /var/log/exim_mainlog

2023-04-26 19:45:33 1prjCu-0003rr-0m <= [email protected] H=mail-vk1-f175.google.com [209.85.221.175]:55791 I=[12312312]:25 P=esmtps X=TLS1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=4585 id=CAL=[email protected] T="final test1" from <[email protected]> for [email protected]

but it is not shown in the webmail

and Folder permission
ls -lah /home/domain/mail/nectain.com/name/dovecot.index.log
-rw-r----- 1 user user 1.1K Apr 26 19:36 /home/domain/mail/domain/name/dovecot.index.log

none of the mailboxes are receiving emails

please help

 

[sparek-3]

Try checking the exim_log for that exim ID

cat /var/log/exim_mainlog | grep 1prjCu-0003rr-0m

 

[cPRex]

What @sparek-3 said - that would show the full email transaction, so if any filters or forwarders were used as part of that message, you would see them with that command.

(I would suggest not grepping your cats for efficiency though, and just running "grep 1prjCu-0003rr-0m /var/log/exim_mainlog")

 

[z3d3m0n]

thx for reaching out
this is what the log says


[root@cp access-logs]# cat /var/log/exim_mainlog | grep 1prjCu-0003rr-0m
2023-04-26 19:45:33 1prjCu-0003rr-0m H=mail-vk1-f175.google.com [209.85.221.175]:55791 I=[234234]:25 Warning: "SpamAssassin as nectaincom detected message as NOT spam (0.3)"
2023-04-26 19:45:33 1prjCu-0003rr-0m H=mail-vk1-f175.google.com [209.85.221.175]:55791 I=[234234]:25 Warning: Message has been scanned: no virus or other harmful content was found
2023-04-26 19:45:33 1prjCu-0003rr-0m <= [email protected] H=mail-vk1-f175.google.com [209.85.221.175]:55791 I=[3453534]:25 P=esmtps X=TLS1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=4585 id=CAL=+fxEx+FVos1RV7-Ogv0-dQnpV+r+uzV-L+Q4M9cB6pcecug@mail.gmail.com T="final test1" from <[email protected]> for [email protected]
2023-04-26 19:45:33 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1prjCu-0003rr-0m
2023-04-26 19:45:33 1prjCu-0003rr-0m "[email protected]" from from: rewritten as "[email protected]" by rule 1
2023-04-26 19:45:33 1prjCu-0003rr-0m => [email protected] F=<[email protected]> R=manualmx T=remote_smtp S=4765 H=cp.cpanel [234234] I=[131231] X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes DN="/CN=cp.cpanel" C="250 OK id=1prjCr-0003U2-2X"
2023-04-26 19:45:33 1prjCu-0003rr-0m Completed



this is what i get in return to my gmail account
Disabled recipient address: retry timeout exceeded

 

[cPRex]

You are getting a bounce back to Gmail? I don't see that in the log data there.

 

[z3d3m0n]

yes , thats the problem

 

[cPRex]

Since you have root access to the system, you can always create a ticket with our team and we can take a look, but I would expect the bounceback to show up in the log along with the other data you found.