Imunify does not scan more than one account

[mfigge]

Hello. ImunifyAV (free) stopped scanning more than one account. Either I do a Scan All or mark a couple of accounts, it just scan the first and never advances to the next. I enabled more resources, reinstalled Imunifiy and restarted the server, nothing changes.
I have CentOS v7.9.2009

 

[cPRex]

Hey there! Do you see any helpful entries in /var/log/imunify360/error.log? That directory path will still exist with that name even with the free version.

 

[mfigge]

Thank you!
I see several warnings like this:

WARNING [2023-11-20 09:05:15,053] defence360agent.plugins.client: Failed to send message CommandInvoke({'method': 'COMMAND_INVOKE', 'command': ['malware', 'user', 'list'], 'params': {'remote_addr': '_____ip_____', 'ids': [_______users accounts ________]}, 'calling_process': ['/opt/imunify360/venv/bin/python3', '/usr/bin/imunify360-command-wrapper', 'execute', '/var/imunify360/tmp/MA8DiGEgd_'], 'message_id': '040c480b195040bd8817a1fcb4609cae', 'timestamp': 1700481904.556286}) to server: request failed The read operation timed out

WARNING [2023-11-20 11:23:17,454] imav.malwarelib.plugins.store: Scan 974b8ee13b0249c0962e645c8905e956 already in database

And if I manually kill this process, then it continues to the next account no the scan list.
/opt/imunify360/venv/bin/python3 -m imav.run

 

[cPRex]

Thanks for the additional details. I'm not finding anything for this particular error on my end so it might be best to submit a ticket on this one so our team can take a look.