Incoming email issues

[rlasiw]

If this issue was solved elsewhere, please send a link.

I created multiple email addresses for my website (i.e. - info@, booking@, rich@, etc.) However, I'm not receiving any emails. I tested the emails with outlook and they send/receive mail to each other, but any outside sources are either not coming through or getting filtered. I am not getting emails from my gmail accounts, nor am I getting verification emails from mailchimp. I can send emails perfectly fine but I'm having difficulty receiving them. My storage for each is unlimited and it says I am using 12/500, so I believe I'm eligible for them.

Any help would be greatly appreciated.

Thank you kindly,

P.S. They are not coming through outlook, and also I check the roundcube webmail and they are not coming through there either.

Rich

 

[rafael.martinez]

Hello,

Go to Delivery Tracking in Cpanel and from there you will be able to see if the emails have entered the server.

 

[rlasiw]

Hello,

Go to Delivery Tracking in Cpanel and from there you will be able to see if the emails have entered the server.

Hi, thanks for the response!

I checked and there's nothing in tracking but I'm pretty sure MailChimp attempted to send me a verification email.

My email is REDACTED

 

[cPRex]

@rlasiw - I checked your email address before removing it from the post, and it seems your email is being routed through Outlook according to the MX record in DNS. With this in place, I would not expect any email to be reaching your cPanel server.

If you don't want that happening, you'll need to adjust the DNS for your domain so mail is routed directly to the cPanel server, which can be done by adjusting the MX record.

 

[rlasiw]

@rlasiw - I checked your email address before removing it from the post, and it seems your email is being routed through Outlook according to the MX record in DNS. With this in place, I would not expect any email to be reaching your cPanel server.

If you don't want that happening, you'll need to adjust the DNS for your domain so mail is routed directly to the cPanel server, which can be done by adjusting the MX record.

Thank you!

I want them routed through outlook, but I haven't gotten any emails. I'm not sure why emails aren't coming through, but when they send a MailChimp verification email, or when I send an email to myself through Gmail, I dont get them.

 

[cPRex]

You'd want to check with Outlook then since the messages are going there first. What happens after it reaches them, I can't say, but they would need to ensure it is properly reaching them and then forwarding to your server if that is the intended behavior.

 

[rlasiw]

You'd want to check with Outlook then since the messages are going there first. What happens after it reaches them, I can't say, but they would need to ensure it is properly reaching them and then forwarding to your server if that is the intended behavior.

my gmail says my email is unauthenticated. I wasn't receiving emails when they were routed to cpanel either. when testing outlook, I get my verification email that says the system is working, but nothing else. What does this response mean from gmail?

Edit: I can send email through my email address perfectly fine.

 

[cPRex]

As of right now, when I check the MX record for your domain, I see it pointed to Microsoft:



Since that is the case, both cPanel and your server would not have any control over email, so there isn't much help I can offer on my end.

If you wanted to change the DNS to point directly to cPanel we could then do additional troubleshooting, but you would also have to allow for DNS propagation time, as with any DNS change.

 

[rlasiw]

As of right now, when I check the MX record for your domain, I see it pointed to Microsoft:

View attachment 83213

Since that is the case, both cPanel and your server would not have any control over email, so there isn't much help I can offer on my end.

If you wanted to change the DNS to point directly to cPanel we could then do additional troubleshooting, but you would also have to allow for DNS propagation time, as with any DNS change.

All I want is to be able to send and receive emails, preferably through outlook because of the integrations... but if we have to switch DNS to cpanel, then thats fine. I wasn't even sure where the email DNS was pointing. The end goal is to send/receive emails through outlook - not sure what is going on that I'm unable to receive emails but sending them is okay.. sounds weird to me. I appreciate the assistance, so thank you.

 

[rlasiw]

As of right now, when I check the MX record for your domain, I see it pointed to Microsoft:

View attachment 83213

Since that is the case, both cPanel and your server would not have any control over email, so there isn't much help I can offer on my end.

If you wanted to change the DNS to point directly to cPanel we could then do additional troubleshooting, but you would also have to allow for DNS propagation time, as with any DNS change.

What should I put as the value?

 

[cPRex]

A default MX record looks like this, and just points to your own domain:

domain.com.    14400    IN    MX    0    domaim.com.

so you should have the option to adjust that wherever your DNS is managed, whether that's on a cPanel server or not.

 

[rlasiw]

As of right now, when I check the MX record for your domain, I see it pointed to Microsoft:

View attachment 83213

Since that is the case, both cPanel and your server would not have any control over email, so there isn't much help I can offer on my end.

If you wanted to change the DNS to point directly to cPanel we could then do additional troubleshooting, but you would also have to allow for DNS propagation time, as with any DNS change.

Wait... nevermind... I think I got it... I changed the incoming mail server and I'm receiving emails now!

 

[cPRex]

I'm glad to hear that's working well!

 

[rlasiw]

I'm glad to hear that's working well!

Hey... thank you for your help... I really really REALLY appreciate it.

 

[cPRex]

You're very welcome!