Spam box to INBOX

[sparek-3]

Is there any process that moves mail from an email account's spam box into the email account's INBOX?

I'm trying to diagnose an "issue" where spam messages get delivered into the email account's spam box but after a period of time they get moved into the email account's INBOX.

I suspect it's something the end-user is doing. Or perhaps the left hand not knowing what the right hand is doing. But I thought I'd ask.

 

[cPRex]

Hey there! I'm not familiar with any automated process that would handle that, so I would also lean toward something the user is doing causing that behavior.